European Commission vs. cyber threat: the fight to protect bank accounts

21. 11. 2023 | Natalie Bezděková

Cyber fraudsters are increasing their attacks on bank accounts, resulting in loss of funds for their victims. The European Commission proposes that banks should be obliged to pay compensation in most cases where fraud is not detected in time.

However, this proposal is not in line with the wishes of the banks, which claim that the obligation to compensate unwary customers is illegal. According to Tomáš Hládek of the Czech Banking Association, this could be compared to the liability of a car manufacturer for an accident caused by a driver’s careless use of a vehicle.

The European Commission has put forward this proposal as part of the revision of the Payments Directive. It relates to situations where fraudsters contact the victim by telephone and disguise their number to make it look like a bank or police number. The proposal also covers situations where bank websites or emails are well faked. In the event of fraud, the defrauded person could claim full compensation if they report the case immediately to the police and the bank.

However, the theft of the money should not be due to gross negligence on the part of the customer, which means that it should not be obvious to them that it is a fraud. However, critics say this can be unclear, and the ongoing debate focuses on where client negligence begins and ends. Banks will also be able to put additional measures in place to warn customers of potential fraud. The discussion at the European Union level focuses on whether and when a customer may have had an inkling that they were not allowed to share sensitive account information.


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Author of this article

Natalie Bezděková

I am a student of Master's degree in Political Science. I am interested in marketing, especially copywriting and social media. I also focus on political and social events at home and abroad and technological innovations. My free time is filled with sports, reading and a passion for travel.


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