20. 06. 2024 | Natalie Bezděková
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Fast food chain McDonald's has postponed its plans to introduce AI-based automated service for McDrive. The system, which has been tested since 2019 in partnership with IBM, wasn't perfect and sometimes gave drivers incorrect orders. Frustrated customers filmed some of the situations on mobile phones and posted the videos on social media, the...

5. 03. 2024 | Natalie Bezděková
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In an episode of All Things The Podcast, recorded in November 2023, Gage, one of the show's co-hosts, detailed his personal approach to defrauding the fast-food giant using throwaway receipts. His method was to use these discarded receipts to create fictitious complaints, which he then submitted through a customer satisfaction survey conducted b...

24. 12. 2023 | Natalie Bezděková
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US fast food chain McDonald's has announced its ambitious plan to open around 10,000 new locations worldwide by 2027, the most significant expansion in its history. The company aims to operate 50,000 restaurants worldwide and reach a customer base of up to a quarter of a billion. McDonald's is taking advantage of the unstable economic situati...